Free Shipping in all the European Union

For other countries, please send a specific request to: info@taste-of-provence.com

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@taste-of-provence.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@taste-of-provence.com.

Damages and issues
Please inspect your order upon reception formally notify the carrier in writing upon delivery of all comments and reservations. If the package is damaged you must refuse it otherwise you take the responsibility to accept it. Contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

What means "Satisfied or Refunded "?
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, please contact us within 14 days of receiving your order to request a refund or exchange. We stand behind the quality of our products and want you to feel confident in your purchase. With our 'satisfied or refunded' policy, you can shop with peace of mind, knowing that we are committed to providing excellent customer service and ensuring your satisfaction with every purchase.

How are the products of Taste of Provence packaged and shipped?
Products are carefully packed together to make sure that nothing will be broken during the transportation. We will split packages in case of large orders. If you ask via the contact form, we can also propose a Gift Box Taste Of Provence for 10€/Box.

Can I track my order?
Yes, for each order you will receive a tracking number via e-mail.

What should I do if my order arrives damaged?
Please inspect your order before signing the delivery note. In case, you saw the damage too late, contact us via our website, we will do our best to find a solution together.

Are there any allergens in the products of Taste of Provence?For products with potential Allergen, you can find the information on the product description on the website as well as on the product itself. Allergens are also mentioned on each product stickers.

Can I find recipes on the Taste of Provence website using the products sold?
You will find a couple of recipes using our products on our Blog but we have many more on Pinterest. Please visit our account. Note that we have also some recipes on our Instagram.

How long do the products of Taste of Provence last?
It depends on the products. For the ones having a consumption deadline, it is written on the product. Please note that some products has to be kept into the fridge after opening. You can find the information on the product description on the website as well as on the product itself.

Does Taste of Provence offer gift wrapping or special packaging for gifts?
Yes, customized offers are possible, please reach out to us via our forms on the different sections: Personalization / Business / Contact usWe also offer free products when your order exceed 50€.

Are the products of Taste of Provence suitable for vegetarians?

Most of our products are perfectly suitable for vegetarians, in case you have any doubt please check product description on the website or send us a question, we’ll be happy to help.

Can I cancel or modify my order after it has been placed?Order can be cancelled or modified during the next 24 Hours. After this deadline we yon’t be able to make it.

Are the products of Taste of Provence authentic? Our products are unique, sourced locally and you yon’t find them in supermarkets. Our products have always been designed for professionals and gourmet lovers.

What are the shipping costs for orders from Taste of Provence? We ship for free in Europe, for the other locations please ask via the contact form.

What is the history of Taste of Provence and how did it come to be? Since many years, we both share our life between Provence region and Lyon(FR) and the idea of our website is to make you enjoy a selection of products with the best quality/price ratio. Most of them have been selected via different experiences we have had through the years, and you won’t find this unique combination of tradition and quality in the “basic” tourists’ hotspots or tours.

Can I follow Taste of Provence on social media for updates and news? Yes, you can find us on Instagram and Pinterest.