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FAQ

Everything you want to know.

Our products are delivered within 2-5 business days.

Our products are all produced in the French region Provence-Alpes-Côte d'Azur.

Your order arrives at your home with a nice packaging and is ready to be offered.

If you are allergic, please check the ingredient list of each product before ordering.

Some of our products have official certifications for being organic. Please check the product information to see which ones. We are working on offering more certified products in the future.

All products are produced after highest safety standards. Please consult the expiration date on each bottle.

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, please contact us within 14 days of receiving your order to request a refund or exchange. We stand behind the quality of our products and want you to feel confident in your purchase. With our 'satisfied or refunded' policy, you can shop with peace of mind, knowing that we are committed to providing excellent customer service and ensuring your satisfaction with every purchase.

Products are carefully packed together to make sure that nothing will be broken during the transportation. We will split packages in case of large orders. If you ask via the contact form, we can also propose a Gift Box Taste Of Provence for 10€/Box.

Yes, for each order you will receive a tracking number via e-mail.

Please inspect your order before signing the delivery note. In case, you saw the damage too late, contact us via our website, we will do our best to find a solution together.

For products with potential Allergen, you can find the information on the product description on the website as well as on the product itself. Allergens are also mentioned on each product stickers.

You will find a couple of recipes using our products on our Blog but we have many more on Pinterest. Please visit our account. Note that we have also some recipes on our Instagram.

It depends on the products. For the ones having a consumption deadline, it is written on the product. Please note that some products has to be kept into the fridge after opening. You can find the information on the product description on the website as well as on the product itself.

Yes, customized offers are possible, please reach out to us via our forms on the different sections: Personalization / Business / Contact usWe also offer free products when your order exceed 50€.

Most of our products are perfectly suitable for vegetarians, in case you have any doubt please check product description on the website or send us a question, we’ll be happy to help.

Order can be cancelled or modified during the next 24 Hours. After this deadline we yon’t be able to make it.

Our products are unique, sourced locally and you yon’t find them in supermarkets. Our products have always been designed for professionals and gourmet lovers.

We ship for free in Europe, for the other locations please ask via the contact form.

Since many years, we both share our life between Provence region and Lyon(FR) and the idea of our website is to make you enjoy a selection of products with the best quality/price ratio. Most of them have been selected via different experiences we have had through the years, and you won’t find this unique combination of tradition and quality in the “basic” tourists’ hotspots or tours.

Yes, you can find us on Instagram and Pinterest.

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